PRIVACY POLICY
Live Chat
Everything that is written in the Live Chat will be stored on our server together with your IP location. Any information you provide us with in the pre chat survey will be stored as well. Only we have access to this information and we screen it regularly to control that our customer service is satisfactory and that deliveries have been carried out in case of a dispute with a customer.
Delivery information
In case an order necessitates delivery to your account, we will collect your account name during checkout, or alternatively via live chat or email. In case an order necessitates direct access to your account, we will collect your account name, password and pin codes (if applicable) during checkout, or alternatively via live chat or email.
Order status
We will use your email address to send you updates on your order status, receipt of purchase and confirmation of delivery. Your order status is also accessible on this website via the order history section of your registered account. If you have placed an order as a guest you can track that order using our guest tracking. Your order reference must be used to access the guest tracking.